Frequently Asked Questions

Many issues are common sense in the care and usage of your home heating and plumbing, we strongly encourage a maintenance plan to ensure your heating and plumbing is in proper working order and to extend the life of each system.

Your HVAC system should be serviced at least once a year, preferably before the start of the heating or cooling season. We are happy to schedule an inspection and let you know what your unit needs.

The most energy-efficient heating system for your home will depend on various factors, including your home’s size, insulation, and climate. Some options to consider include a heat pump, geothermal heating, or a high-efficiency gas furnace. Our qualified technicians are happy to suggest options based on your home and usage, especially in our climate.

You should change your HVAC filters every 1-3 months, depending on usage. Do you keep your windows open during nice weather? or do you like to run your AC more than average? Don’t let dust build up as that will decrease efficiency and cause your unit to work harder.

A strange noise from your furnace could be caused by a variety of issues, such as a loose belt, a faulty fan motor, or a clogged filter. It’s best to have a professional HVAC technician diagnose and repair the issue, we are experienced in diagnosing what sounds are normal use and what can be considered “strange”.

If your pipes freeze, turn off the main water supply and use a hairdryer or space heater to thaw the pipes slowly. Never use an open flame to thaw pipes.

To prevent pipes from freezing during the winter, here are some steps you can take:

  • Insulate pipes: Insulate pipes in unheated areas, such as attics, basements, and crawl spaces, to keep them warm and prevent freezing.
  • Keep the heat on: Keep your home heated to a consistent temperature, even when you’re away. This will help to keep the pipes warm and prevent them from freezing.
  • Allow faucets to drip: Allow faucets to drip slightly to relieve pressure in the pipes and prevent them from freezing.

It’s recommended to flush your water heater once a year to prevent sediment buildup and extend its lifespan. Many of the replacements that we perform can be alleviated by proper maintenance. To get the most usage from your water heater, flush regularly.

The best way to unclog a drain will depend on the type of clog and the location of the blockage. Some options to try include using a plunger, a drain snake, or a chemical drain cleaner. If the clog is severe, it’s best to call a professional plumber. We caution against following trendy advice on social media, do not put anything down your drains without consulting a professional.

If your toilet keeps running, it may be due to a faulty flapper valve or a problem with the fill valve. It’s best to have a plumber diagnose and repair the issue.

To lower your water bill, consider installing low-flow showerheads and faucets, fixing leaks promptly, and avoiding wasteful water usage habits. A small dripping faucet may not seem like a big deal to you, but water usage can add up. Also, check outside for any wet spots where you may have a leak underground.

Sump pumps typically last between 7-10 years, but it’s a good idea to have them inspected annually and replaced if necessary. Proper maintenance can extend the life of your pump and prevent any catastrophic issues.

To prevent sewer backups, avoid flushing non-degradable items down the toilet, dispose of grease and oil properly, and have your sewer lines inspected regularly.

Gas leaks can be identified by a distinct rotten egg smell, a hissing or whistling sound, or dead vegetation near the gas line. If you suspect a gas leak, evacuate the area immediately and call the gas company from a safe distance.

If your thermostat is malfunctioning, you may notice temperature fluctuations or the HVAC system not responding to changes in temperature. It’s best to have a professional HVAC technician diagnose and repair the issue.

To prevent carbon monoxide leaks, make sure to have your HVAC system, water heater, and other gas-powered appliances inspected annually and install carbon monoxide detectors throughout your home.

If your HVAC system is over 10-15 years old, requires frequent repairs, or is not providing adequate heating or cooling, it may be time to consider replacing it. It’s best to have a professional HVAC technician evaluate your system to determine the best course of action.